Kelley Farmacy US Domestic Shipping Policy
Last Updated: September 2, 2023
At Kelley Farmacy, we strive to provide exceptional service to our valued customers, ensuring that their orders are processed and shipped promptly. This policy outlines our shipping procedures and guidelines for US domestic orders, allowing our customers to have a clear understanding of the process.
Order Processing Time
Once an order is placed on our website, our team at Kelley Farmacy works diligently to process and prepare the package for shipment. We aim to process all orders within 1-2 business days. During peak seasons or promotional periods, there might be a slight delay, but rest assured that we prioritize quick order fulfillment.
Shipping Methods and Carriers
Kelley Farmacy primarily uses trusted shipping carriers for our US domestic orders. We have partnered with reputable couriers that include but are not limited to FedEx, UPS, and USPS. Depending on the weight, size, and destination of the package, we will select the most appropriate shipping method for your order.
Shipping Rates and Estimated Delivery Times
Shipping rates are calculated based on the weight, dimensions, and shipping destination of the package. During the checkout process on our website, customers will be presented with a range of shipping options along with their corresponding costs. Choose the one that best suits your needs and budget.
Kelley Farmacy offers different shipping methods that come with varying estimated delivery times, including:
1. Standard Shipping: Estimated delivery within 3-7 business days after order processing.
2. Expedited Shipping: For those who need their items quickly, we offer expedited shipping with an estimated delivery time of 1-3 business days after order processing. Please note that selecting expedited shipping may incur additional charges.
3. Premium Shipping: For immediate delivery, we offer premium shipping with an estimated delivery time of 1-2 business days after order processing. This shipping option also incurs extra charges.
Tracking Information
To ensure transparency and peace of mind for our customers, Kelley Farmacy provides tracking information for all US domestic orders. Once your order has been shipped, you will receive an email notification containing the tracking number and a link to track your package's progress. You can also access this information by logging into your Kelley Farmacy account.
Shipping Restrictions
While Kelley Farmacy strives to serve customers across the United States, certain restrictions may apply to specific products or regions due to regulatory requirements. We are unable to ship certain products to certain states or territories. If your location falls under any such restrictions, you will be notified during the checkout process.
Order Modifications and Cancellations
If you need to modify or cancel your order after it has been placed, please contact our customer service team as soon as possible. While we will make every effort to accommodate your request, changes cannot be guaranteed once the order is processed for shipping.
Contact Information
If you have any inquiries or concerns regarding our US Domestic Shipping Policy, please feel free to reach out to our customer service team:
Email: hello@kelleyfarmacy.com
At Kelley Farmacy, we are committed to providing a seamless and reliable shipping experience for our customers within the United States. Thank you for choosing Kelley Farmacy for your health and wellness needs.
Please note that this policy applies to US domestic shipping only.
Return Policy
At Kelley Farmacy, we value our customers' satisfaction and strive to provide them with the highest quality products and services. However, we understand that situations may arise where a return or exchange of a product becomes necessary. To ensure a smooth and hassle-free return process for our customers, we have established the following return policy guidelines:
Eligibility for Returns:
1. Product Condition: To be eligible for a return, the product must be in its original condition, unopened, and unused. It should be returned in the same packaging as it was received.
2. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
3. Time Limit: Returns must be initiated within 30 days from the date of purchase.
Return Options:
1. Refund: Customers are eligible for a full refund on the original form of payment, excluding any shipping or handling charges incurred.
2. Exchange: If the customer wishes to exchange the product for an alternative item of equal or lesser value, we will be happy to accommodate their request, subject to availability.
3. Store Credit: If a customer prefers, we also offer the option of store credit, which can be used towards future purchases at Kelley Farmacy.
Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These include:
Food: For health and safety reasons, food products cannot be returned.
Personal Care Products: For health and safety reasons, personal care products such as cosmetics, skincare, and intimate care items cannot be returned.
Return Process:
To initiate a return, customers can follow these simple steps:
1. Contact Customer Support: Customers should reach out to our customer support team via phone or email and provide their order details and reason for the return.
2. Return Authorization: Once the request is reviewed and approved, a return authorization number will be issued to the customer, along with detailed instructions on how to proceed.
3. Secure Packaging: Customers are responsible for securely packaging the product to avoid damage during transit.
4. Return Shipment: The customer can then send the package back to us using a reliable shipping method of their choice. We recommend using a trackable service for added peace of mind.
5. Inspection and Processing: Once the returned item is received, our team will inspect it to ensure it meets the eligibility criteria. If approved, the desired return option (refund, exchange, or store credit) will be processed within a reasonable timeframe.
Exceptions and Special Circumstances:
In certain cases, exceptions may be made to our standard return policy. For example, if a customer receives a damaged or defective product, we will gladly provide a replacement or refund, regardless of the time elapsed since the purchase. Additionally, if there are extenuating circumstances beyond the customer's control, we will make every effort to find a satisfactory resolution.
Final Words:
At Kelley Farmacy, we believe in building long-lasting relationships with our customers by providing exceptional products and customer service. Our return policy aims to create a transparent and fair process for all parties involved. If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our dedicated customer support team.